F.A.Q.s

Frequently Asked Questions

What do you charge?

How do you define a line?

Is a contract required?

How do we get started?

How do we send/receive dictation and transcription files?

How long are the audio and transcribed files stored?

How do you get patient demographics?

How do you get referring physician information?

What level of quality and accuracy can I expect?

How are document edits & revisions handled?

How do you identify or flag problem areas in a document?

What type of digital recorder do I need?

How does the hand-held recorder work?

What do you charge?

Thayer Transcription offers a flat rate for general correspondences and a 65-character line rate for all other report types.  General correspondences in letter format are billed at a flat rate of $8.00 (up to two pages) and $4.00 for each additional page thereafter.  Client letterhead and envelope may be used.  All other report types are billed at 11.5 cents per 65 character line.  Clients receive accurate and itemized bi-weekly invoicing. 

View:  Rates

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How do you define a line?

One line equates to 65 characters.  A character is any letter, number, symbol, or function key necessary for the final appearance and content of a document, including the space bar, carriage return, underscore, bold, and any character contained within a macro, header, or footer.  Total lines in a document are calculated by the total characters then divided by 65 for the total billable line count.

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Is a contract required?
No contract is required. Thayer Transcription provides a Transcriptionist/Client Service Agreement that outlines arrangements including patient confidentiality, services provided and an invoice/payment schedule. 

View:  Service Agreement

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How do we get started?

Start by filling out your Customized Client Profile.  Thayer Transcription will review this and decide if we are able to best meet your transcription needs and requests.  When an account is created with us you can provide samples for each kind of report you require or we can create a report format at no extra charge.  Service can begin in as little as 24 hours in most cases. 

View:  How It Works

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How do we send/receive dictation and transcription files?
Dictation is uploaded to our secure server using your unique username and password via a standard web browser.  This can be done at your convenience and from any location with internet access.  Your audio files are protected via 128-bit encryption while uploading.  Completed transcription files can be retrieved from our secure server using your unique username and password via a standard web browser. The completed transcription can be downloaded, viewed, edited/revised and/or printed at your convenience.

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How long are the dictated audio and transcribed files stored?

Dictated audio files are stored on our secure server for a minimum of five (5) days and completed transcribed documents are stored on our secure server for a minimum of three (3) months.  The completed transcription can be downloaded, viewed, edited/revised and/or printed at your convenience.

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How do you get patient demographics?
Thayer Transcription prefers the patient schedule be faxed or electronically sent to us each day to ensure accuracy.  Fax #: 360.274.8191

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How do you get referring physician information?
It is recommended to receive an initial list with the referring doctor’s contact information when we begin working with your facility.  Updates can be sent to us as needed.

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What level of quality and accuracy can I expect?
Thayer Transcription adheres to quality guidelines set forth by The AAMT Book of Style for Medical Transcription.  Thayer Transcription prides itself in placing “Quality before Quantity” and practices medical transcription as both an art and a science.  Special attention is taken to check and recheck processed transcription so it is accurate to the last degree.  The documents can immediately be distributed to the patient charts or the community.

View:  Key Features.

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How are document edits & revisions handled?
Our goal is that the first draft is the final draft and we encourage clients to communicate any issues that help us achieve this goal.  Thayer Transcription will flag "problem areas" in a document allowing clients to make their own edits, which is fast and efficient.  The client should communicate any issues of a quality control nature so we can take steps to minimize multiple edits.  We also accept edits and revisions via fax or e-mail.
 

Fax #     (360) 274-8191
E-mail:   ThayerMT@ThayerTranscription.net

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How do you identify or flag problem areas in a document?

For areas that may need to be edited we will place a “XX” symbol with an audio time marker in the document and notify the office via e-mail or fax upon uploading and returning the file.  If requested by the client, we may also place a 15 space line ( _______________ ) in the document allowing the client the option to fill in for printed reports.

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What type of digital recorder do I need?
There are several compatible devices at this time.  Thayer Transcription recommends the  the Olympus DS-2, Olympus DS-30, Olympus DS-40 and the Olympus DS-2300.

View:  Before You Buy

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How does the hand-held recorder work?
The operation of the recommended units are quite basic.  When you begin working with Thayer Transcription we will provide complete instruction on how to dictate on the device and upload the audio files. Complete training and support will be provided.

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