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Marinda Thayer

Mobile:  360.749.2155

Service Agreement



Thayer Transcription provides a Transcriptionist/Client Service Agreement that outlines

arrangements for the following three categories. No contract is required.


  • Patient Confidentiality
  • Services Provided
  • Invoice/Payment Schedule


Note:  You will receive a signed copy of this agreement upon the start of our services.


Thayer Transcription


Transcriptionist/Client Service Agreement



Patient Confidentiality


Thayer Transcription ensures that its services and products are in compliance with HIPAA Security and Privacy Standards as they apply to the services we provide. The following guidelines will be implemented to ensure maximum security and confidentiality in accordance with HIPAA regulations:


  • No hard-copy documents will be disposed of without first shredding transcribed documents.
  • Files and directories will be maintained to prevent unauthorized viewing, deleting or copying.
  • Computers will be configured to prevent unauthorized use.
  • No client-related documents shall be sent from a computer without a minimum of 128-bit encryption.
  • No patient or client names will be stored by Thayer Transcription in any form of database for use after termination of service.



Services Provided


  • The Transcriptionist will provide documentation for dictated files in accordance with the Client’s documentation guidelines and forms. The Client may provide samples for each kind of report they require or the Transcriptionist will create a report format. The Client may update their layouts anytime.
  • Turnaround for transcribed documents shall be not more than thirty-six (36) hours from the time dictation is made available.
  • The Transcriptionist will securely archive Client's transcribed documents for a minimum of one (1) year. The Client will have secure access to the transcribed report via a standard web browser for a minimum of three (3) months. The completed transcription can be downloaded, viewed, edited/revised and/or printed by the Client.
  • The Client's name, logo, trade-mark, letterhead, and any other intellectual property of the Client shall remain exclusively as the Clients. The Transcriptionist may only make use of these properties when performing work for the Client.

  • Errors and Omissions Insurance: It is the policy of the Transcriptionist that computer-authenticated or other artificial signatures generated by means other than the actual dictating physician’s signature is not endorsed. Therefore, the dictating physician should proofread their transcription for document content, accuracy and quality control.



Invoice/Payment Schedule


  • General correspondences in letter format will be billed at a flat rate of $8.00 (up to two pages) and $4.00 for each additional page thereafter. Client letterhead and envelope may be used.
  • All other report types are billed at 11.5 cents per 65 character line. Total lines in a document are calculated by the total characters then divided by 65 for the total billable line count. Software used for accurate and itemized bi-weekly billing.
  • It is agreed that sixty-five (65) characters constitutes a line. A character is any letter, number, symbol, or function key necessary for the final appearance and content of a document, including the space bar, carriage return, underscore, bold, and any character contained within a macro, header, or footer. 
  • Invoices for payment for completed work will be submitted to the Client on a bi-weekly basis after the 15th (fifteenth) and the last day of each month with the Client providing payment within 10 (ten) days of submission of said invoice.




Client, ______________________________________________________, completely understands and agrees to honor this agreement, as confirmed with the Client's signature below.





Client or Authorized Person (Signature)





Client or Authorized Person (Printed Name)




Signed this __________ day of __________ in the year __________.





Authorized Transcriptionist, Thayer Transcription